Shipping policy

Shipping Policy

Last updated: 19-07-2025

At Rasasi Store South Africa, we aim to process and deliver your order as efficiently as possible. Please review our shipping policy before placing your order.

1. Order Processing

  • All orders are processed within 1–3 working days (excluding weekends and public holidays) after receiving full payment.

  • You will receive a confirmation email once your order has been dispatched, along with tracking details where applicable.

2. Delivery Timeframes

We use trusted third-party courier services to deliver orders across South Africa. Estimated delivery times are as follows:

  • Main City Areas: 1–4 working days

  • Outlying Areas / Rural Regions: 3–7 working days

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address.

  • Any promotional free shipping offers will be clearly indicated on the website.

4. Delivery Address

  • Please ensure the delivery address provided is accurate and complete.

  • We are not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information.

5. Failed Deliveries

  • If a delivery attempt fails due to no one being available to receive the parcel, the courier may reattempt delivery or return the package to us.

  • Re-delivery fees may apply in such cases.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your parcel directly on the courier’s website.

7. Damaged Packages

If your parcel arrives visibly damaged, please do not accept it from the courier. Instead, inform the courier to return it and notify us immediately at info@rasasistore.co.za.

If you accepted the parcel but found the product damaged inside, contact us within 48 hours with photos and order details so we can assist you.

8. International Shipping

At this time, we only ship within South Africa. We do not offer international shipping.

If you have any questions regarding shipping, please contact our support team:
📧 info@rasasistore.co.za
📞 [+27 11 839 6035]